Terms of service

Terms of Service

By accessing and using the Ludus website (https://ludusuae.ae/), you agree to be bound by the following terms and conditions. These Terms of Service apply to all users of the site, including customers, browsers, and merchants.

1. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.
By using our website, you confirm that you are at least the age of majority in your country or have given us your consent to allow any minor dependents to use this site.

You agree not to use our products or services for any unlawful or unauthorized purpose.

2. Products & Services

Ludus offers flowers, chocolate gifts, and café-related products designed for gifting and personal enjoyment.

Due to the nature of our products:

Flowers and chocolates are perishable items
Product appearance may slightly vary due to seasonality, availability, or handcrafted preparation
We reserve the right to substitute items with equal or higher value if necessary

All product descriptions and pricing are subject to change at any time without prior notice.

3. Orders & Acceptance

All orders placed through our website are subject to acceptance and availability.
We reserve the right to cancel or refuse any order for reasons including:

Product availability
Errors in pricing or product information
Suspicious or fraudulent activity

Once an order is confirmed, it will be processed according to our shipping schedule.

4. Pricing & Payments

All prices are listed in AED (United Arab Emirates Dirham).
We reserve the right to modify prices at any time without notice.

Payments are processed securely through approved payment providers. By placing an order, you confirm that the payment information provided is accurate and authorized.

5. Delivery

Delivery is governed by our Shipping Policy.

By placing an order, you agree to provide accurate delivery details. Ludus is not responsible for delays or failed deliveries resulting from incorrect or incomplete information.

We will make reasonable efforts to complete deliveries within the stated timeframes; however, delays may occur due to unforeseen circumstances.

6. Returns & Refunds

Due to the perishable nature of flowers and chocolates:

All sales are considered final once delivered
Refunds or replacements are only considered in cases of damaged, incorrect, or defective products

Customers must report any issues within a reasonable timeframe after delivery.

7. Intellectual Property

All content on this website, including text, images, logos, designs, and graphics, is the property of Ludus and is protected by intellectual property laws.

You may not reproduce, distribute, or use any content without prior written permission.

8. Limitation of Liability

Ludus shall not be liable for any direct, indirect, incidental, or consequential damages resulting from:

The use or inability to use our services
Delivery delays beyond our control
Product variations due to natural or handcrafted processes

9. Third-Party Services

Certain services, including payments and delivery logistics, may be provided through third-party providers.
We are not responsible for any issues arising from these third-party services.