Shipping policy
Shipping Policy
At Ludus, delivery is more than a service—it is an essential part of the experience. From the moment your order is placed, every detail is handled with care to ensure your flowers and chocolate gifts arrive fresh, beautifully presented, and exactly on time.
We currently offer delivery across the United Arab Emirates, bringing our signature gifting experience to customers in Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.
Delivery Fees
A flat delivery fee of 45 AED applies to all orders within the UAE.
This ensures consistent, reliable delivery handled with the same level of care and attention across all emirates.
Delivery Schedule
Abu Dhabi – Same-Day Delivery
We offer same-day delivery in Abu Dhabi for orders placed before 2:00 PM.
Orders placed after 2:00 PM will be scheduled for delivery on the following day.
Our same-day service is designed to support last-minute gifting, ensuring your flowers and chocolate arrive fresh and perfectly presented.
Dubai & Other Emirates – Next-Day Delivery
For Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah, we provide next-day delivery for all orders.
For certain remote or less accessible locations, delivery may take up to 2 days. Our team will always work to deliver as quickly as possible while maintaining product quality and presentation.
Order Processing
All orders are carefully prepared and packed to preserve freshness, quality, and presentation.
We recommend placing orders early, especially during peak periods such as weekends, holidays, Ramadan, Eid, and special occasions.
Delivery Conditions
To ensure a smooth delivery experience, please make sure:
- The recipient’s contact number is accurate and reachable
- The delivery address is complete and clearly specified
- Someone is available to receive the order at the selected time
If the recipient is unavailable, our team will coordinate directly using the provided contact details.
Important Information
- Delivery timelines may be affected during high-demand periods or due to unforeseen circumstances such as weather or access restrictions
- While we strive to meet all delivery windows, exact timing cannot always be guaranteed
- All products are prepared with care to ensure they arrive in optimal condition
Our Commitment
At Ludus, we understand that every order carries meaning—whether it’s a celebration, a gesture of appreciation, or a personal moment. That’s why we treat every delivery as a reflection of our brand: refined, reliable, and thoughtfully executed.