Privacy Policy

Last Updated: 12/03/2026

At Ludus, we respect your privacy and are committed to protecting the personal information of our customers and visitors. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, or interact with our services.

Our online store offers floral arrangements, chocolate gifts, and curated products typically purchased for celebrations, special occasions, and personal gifting. Ludus also operates hospitality and specialty coffee experiences through its physical locations. This website, however, is dedicated specifically to our floral and chocolate gifting services.

Information We Collect

When you visit or interact with our website, we may collect certain types of information, including:

Personal Information

This may include information you voluntarily provide when placing an order or contacting us, such as:

Name
Email address
Phone number
Delivery address
Billing information
Order details

Automatically Collected Information

When you browse our website, certain data may be collected automatically, including:

IP address
Device type
Browser information
Pages visited
Interaction with website features

This information helps us improve our services and provide a better customer experience.

How We Use Your Information

We may use the information we collect for purposes including:

Processing and fulfilling orders
Communicating with customers regarding purchases or inquiries
Improving website functionality and customer experience
Preventing fraudulent or unauthorized activities
Providing customer support
Sending service-related communications when necessary

We do not sell your personal information to third parties.

Payments and Transaction Security

Transactions made through our website are processed through secure payment systems. Payment information is handled by trusted payment providers in accordance with their own privacy and security standards.

We take reasonable measures to ensure your data is handled securely and responsibly.

Cookies and Website Technologies

Our website may use cookies and similar technologies to:

Improve website performance
Analyze website traffic
Personalize user experience

You may adjust your browser settings to disable cookies if you prefer, although some website features may be affected.

Third-Party Services

Our website may rely on trusted third-party services to operate effectively. These may include services related to:

Website hosting
Payment processing
Delivery and logistics
Analytics tools

These providers may have access to certain necessary information solely for the purpose of performing their services.

Data Protection

We implement reasonable administrative, technical, and security measures to safeguard personal information. While we strive to protect your data, no online transmission or storage system can be guaranteed to be completely secure.

Customer Rights

Depending on applicable laws and regulations, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your data when applicable

Requests related to personal information can be submitted through our contact details below.

Changes to This Privacy Policy

Ludus may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updated versions will be published on this page with the revised date.