Terms & Conditions

Last Updated: 12/03/2026

Welcome to Ludus. These Terms and Conditions govern your use of our website and services. By accessing or purchasing from our website, you agree to be bound by the following terms.

Ludus offers floral arrangements, chocolate gifts, and curated products designed for celebrations, special occasions, and personal gifting. Our physical locations may also provide hospitality experiences including specialty coffee and related offerings; however, this website is primarily dedicated to floral and chocolate gifting services.

Use of the Website

By using this website, you confirm that:

You are at least the legal age required to enter into transactions in your jurisdiction.
The information you provide when placing orders is accurate and complete.
You will not use the website for unlawful, fraudulent, or unauthorized purposes.

We reserve the right to refuse service or cancel orders at our discretion if we suspect misuse of our platform.

Products and Availability

Our products include fresh flowers, chocolate gifts, and curated arrangements created for special occasions and gifting purposes.

Due to the natural and seasonal nature of floral products, certain flowers, colors, or decorative elements may vary depending on availability. In such cases, Ludus reserves the right to make appropriate substitutions of equal or greater aesthetic and quality value while maintaining the overall style of the arrangement.

Product images displayed on the website are intended for presentation purposes and may vary slightly from the final delivered arrangement.

Orders

When placing an order through our website:

You agree to provide accurate delivery and contact information.
Orders are considered confirmed once payment has been successfully processed.
Ludus reserves the right to decline or cancel any order if necessary for operational or security reasons.

If an issue occurs with an order, our team will make reasonable efforts to contact the customer using the details provided.

Delivery

Delivery services may be offered within selected locations.

Customers are responsible for providing accurate delivery details. Ludus will not be responsible for delays or delivery issues caused by incorrect or incomplete information.

In cases where the recipient is unavailable, reasonable attempts may be made to complete the delivery in accordance with standard operational procedures.

Returns and Refunds

Due to the perishable nature of flowers and customized gift arrangements, certain products may not be eligible for return once prepared or delivered.

If a customer experiences an issue with an order, we encourage them to contact our team promptly so that we may review the situation and determine an appropriate resolution where possible.

Intellectual Property

All content available on this website, including images, text, designs, logos, and branding, is the property of Ludus and may not be reproduced, copied, or used without prior authorization.

Unauthorized use of any website content may violate applicable intellectual property laws.

Limitation of Liability

Ludus shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or from the purchase of products through the platform.

While we strive to ensure accurate information and reliable service, we do not guarantee uninterrupted or error-free operation of the website at all times.

Privacy

Customer information is handled in accordance with our Privacy Policy. By using this website, you acknowledge and agree to our data handling practices as outlined in that policy.